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Browse through some common questions that people ask us often. If you could not find the answer to your question, please feel free to contact our customer support team.



Order FAQ

Is it safe to order online?

Yes, it is 100% secure. All payments for our product are processed by SWREG, the world's leading Commerce Service Provider, with offices located across the United States, Europe and the Asia Pacific. All order forms are run on a secure server, and your data and personal information are protected by SSL technology.

What methods of payment do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover, Visa Check Card, Eurocard and MasterMoney), bank/wire transfer, checks and money orders and PayPal.

The easiest and quickest way to buy our software is online with your credit card. If you pay by credit card, you will be able to receive your registration code about a minute later (or any time later, if that is more convenient for you). If you select another payment method, you will instantly receive a pro forma invoice with full payment instructions.

How long does it take to process my order?

Usually a few minutes. SWREG authorizes credit card orders almost immediately. In very few cases, if the credit card company refuses to authorize a credit card online, the authorization process must be handled manually which can take a couple of hours. You get an instant email confirmation for your order anyway. Only check orders and wire transfer take a few days.

How can I know my order is processed successfully?

Commonly, once your order is processed, you will receive a confirmation email sent from SWREG. This email indicates your order has been processed. And after this email, you will also receive a registration email from us very soon. You can go to this website to check your order status first: https://www.cardquery.com/

If I buy Windows Password Finder, what do I get?

Windows Password Finder is delivered electronically via Internet download. After your order has been processed, you'll get an order confirmation email from SWREG which contains the download link for the full version of Windows Password Finder.

What are the limitations of the trial version?

The trial version has a limitation: It allows you to view all user accounts for your Windows installations but can NOT remove their passwords. If you want to get the full unlimited version, you can order from our secure online store.

What can I do if I haven't got my registration code after payment?

There are some reasons why this could happen. In most cases, it is because that the order confirmation email is held back as 'SPAM' by your email provider. Please check your spam folder. If it is not there, you can contact our customer support team.



Product FAQ

What is ISO image file?

An ISO image file is a snapshot of the data and layout of a CD or DVD, saved in ISO-9660 format. ISO image file is widely used for storing CD content. The most common use of an image file is to burn it to a CD or DVD.

Do I have to burn a CD?

No. If you do not have a CD recorder or if you do not want to burn a CD, please check the "Get it On CD" when making your purchase. The CD will be shipped within two business days after receiving your order.

How to burn ISO image file to CD?

To create a bootable CD from an ISO image file, you must burn the actual ISO image onto the CD, not just copy the ISO file to the CD. Please refer to our step-by-step guide to burn Windows Password Finder ISO image.

I can not boot my PC from CD, What am I going to do?

You may need to change the BIOS settings to make sure your computer is able to boot from Windows Password Finder.

How to get started with Windows Password Finder?

Please refer to our step-by-step guide to reset your forgotten Windows administrator and user account passwords instantly.